Matt and I will not be flying Midwest Airlines again. We were supposed to fly from LA or Orlando on Friday, with an hour layover in Milwaukee. We looked forward to a week spent with family in my hometown. On our way from LA to Milwaukee, a dense fog rolled in so we were unable to land there. We landed in Madison instead and about three hours later boarded a bus from Madison to Milwaukee. We don’t blame Midwest for the fog but they royally screwed up their response.
Strike one: Midwest didn’t bother to send any of its employees to meet us in Madison. Our only assistance was provided by a woman who’s usual job is working on the runway (probably dealing with baggage).
We were lucky; we got a free hotel room in Milwaukee. Most just got a “Distressed Passenger” rate. We ordered a pizza and tried to make the best of being 2,000 miles away from our destination.
Strike Two: No preparations were made for those who would need hotels. Sure, they’re not legally required to do anything if a flight is canceled due to weather but there was great inconsistency in who was given hotels free versus discounted.
When we woke up Saturday morning, the fog was still around. But we were hopeful and headed over to the airport. Around one Matt checked the flight status board to read “Canceled.” We waited in line for over an hour to get a rescheduled flight.
Strike Three: Despite the fact most flights were canceled, Midwest still checked in people for their flights and provided no means of informing those waiting in line of rescheduling efforts.
We managed to get another free hotel room and a whopping twenty dollars of meal vouchers. We watched lots of bad TV and played online and hoped/prayed the storm rolling through Wisconsin wouldn’t come our way. There was still a Dense Fog Advisory when we went to sleep but by morning the only weather issues were strong winds and a light dusting of snow. We FINALLY made it to Orlando Sunday night, two days later than we’d expected.
They may have discounted prices, larger airplane seats, and provide you warm chocolate chip cookies mid-flight, but their horrible handling of weather-related flight cancellations was simply not acceptable. Next time we’re playing the little extra to fly Jet Blue direct from Long Beach to Fort Lauderdale or Orlando.

